On arrival
Our Reception is situated in the Serenity building, where a warm welcome will greet you. Guests are able to check into their rooms from 4 pm.
We will be operating a one-way system around the site, which will be clearly signposted.
The main car park is situated at the rear of the main hotel building. Please let us know in advance if you plan to arrive after 6 pm by contacting us via bala.lake@johnlewis.co.uk prior to your arrival day.
Please note that, due to the nature of the site, all rooms are accessed by at least one flight of stairs. Should this be of concern to you we advise that you telephone us to discuss your requirements.
On departure
Guests are required to vacate their rooms and settle any outstanding bills by 10 am. You will be allocated a "check out" time to ensure social distancing between departing guests. This detail will be included in your welcome pack.
Settlement of Accounts
Your final bill will need to be settled on the morning of departure. Payment can be made by credit or debit card only (excluding Amex). We will be operating a cashless system throughout your stay.