Ticket/Event Purchase - Ts&Cs

Please read carefully before applying/paying for Tickets:

General ticket conditions:

• One ticket MUST be used by the Partner applying and attending the event.
• Additional Cardholders are not eligible to attend without the working/retired Partner in attendance.
• ALL Tickets/Events are NON-REFUNDABLE and NON-TRANSFERABLE once payment has been taken.
• Please check your Spam/Junk mail folder for notifications regarding tickets.
• Ensure you are familiar with the process of ballots and paying for tickets (this can be found by clicking here)
• Payment can ONLY be made with a Mastercard or Visa debit/credit card (via the WorldPay portal, through the Partnership on-line ballot system).
• Payment can NOT be made via Cheque or deduct from pay.
• Partners can apply for up to 2 tickets per event or as advertised.
• Spouse/Civil Partner and Dependants pay the Partner price unless otherwise stated.
• Tickets purchased through this offer, must not be sold on Ebay or to any other third party.
• Partners cannot transfer or sell on tickets.  If you find you are unable to attend an event you must contact the Leisure Benefits team based in Partnership House (London Victoria) for advice. Failure to do this may render the ticket void or you may risk your ticket being confiscated by Leisure Benefits.
• Tickets cannot be used by a Partner who leaves the business prior to the event. In this instance please contact the Leisure Benefits Office to arrange the return of your tickets and to obtain a refund.

Specific to the Partnership Suites:

• Under 18s must be accompanied by an adult. The O2, Hydro and Wembley Arena do not recommend taking infants.
• The O2 - Only handbags and other small bags (no larger than 35cm x 40cm x 19cm) will be allowed into the arena.
• E-Tickets will be issued by email to the address supplied in the Partner's application. This applies to the O2, the Hydro and Wembley Arena.
• If you are allocated a ticket but find you are then unable to attend the event, John Lewis Plc will not refund your payment.
• If you find you are unable to attend an event you MUST contact the Partnership Leisure Benefits Team ([e-mail] ) for further guidance.
• We would appreciate Partners notifying us of any special assistance needs for any of the venues as soon as possible. Please contact the Leisure Benefits Office at Partnership House, Victoria, via email at: [e-mail]  

Ballot applications:

• Partners have 5 days to make the on-line payment (from the date of email notification, unless advertised). After this time you will lose your tickets and they will be re-balloted. Contact us immediately if you have any extenuating circumstances about payment, so we can advise.
• Applying for tickets in a ballot is a firm commitment from a Partner that they will pay for the tickets applied for if successful.
• An option to withdraw should be used immediately if you find you cannot attend the event before payment has been made.
• A separate application form must be completed for each event.
• If you apply for more than one event and you are successful you will be liable for the total cost of the tickets won in the ballots entered.
• Partners MUST NOT use their Partnerchoice account to apply for tickets for other Partners, if leisure benefits feel this is the case, both Partners may be disallowed entry to a ballot or tickets may be revoked.

Notes

Tickets through this offer are already subsidised by the Partnership and do not qualify for ticket subsidy.

For more information, or to notify us of any special assistance needs for any of the venues, please contact the Leisure Benefits Office at Partnership House, Victoria, via email at: [e-mail].