There is now a requirement for guests over the age of 11 to wear suitable face coverings when in the public areas of the hotel, except bar or restaurant areas or when consuming food or drink.
We look forward to welcoming you to Brownsea Castle. Your experience with us will be slightly different in light of the Covid-19 situation. Rest assured, our Team will be doing everything possible to ensure that you have a very enjoyable stay whilst helping to keep everyone safe. Please take a moment to read through the information below so you know what you can expect while here.
Getting To The Island
The reception team will have been in touch to discuss your arrival time, which boat to catch and from where. If you have not yet confirmed your crossing times, please contact reception as soon as possible to arrange these.
Please ensure you arrive in plenty of time to catch the boat as numbers are fixed on each boat run due to social distancing.
At Poole you will be met at the quayside by a Castle Partner, who will confirm your details and let you know the procedure to follow.
Face masks or coverings must be worn throughout your journey. Children under the age of 11 do not have to wear a mask.
At Poole, we have bookable spaces at the Quay Thistle Hotel (BH15 1HD), which is located opposite the quayside where the boat departs. Please ensure you have booked through us and you register your car registration details at the Thistle reception desk upon arrival.
During your stay there will be boats to Sandbanks available, bookable via reception.
You will be required to sanitise your hands using hand gel provided by our Boat Skipper and masks must be worn throughout the journey. Children under the age of 11 are not required to wear a face mask.
You may bring as many items of baggage as you require - all of cabin size proportions under 15kg. Please label each bag with your surname so that your luggage can be taken to the castle and placed outside of your room. Handles will be sanitised by one of our Partners before and after handling luggage, and ask that you do the same for your own piece of mind.
A member of the team will greet you at the jetty and escort you to reception. We kindly ask that only one member of your party checks in at reception, and where possible, this should always be the Partner who made the booking. Please remember to bring your Partner discount with you. Please observe the social distancing guidelines while waiting to speak to a Reception Partner.
Hotel rooms will be available from 3pm on the day of arrival. Please avoid going to the room corridors before time.
The team we will run through all activities that are taking place during your stay and how dining will work whilst you are staying with us.
Please vacate your room by 10:00 and given the current circumstances, we would please ask you to put all bed linen, towels and bath mats into the laundry basket provided.
Please leave your room key in the door to signal to Housekeeping that your room is vacated, and leave your luggage by the lift where it will be collected and taken to the boat for you.
You can settle your bill at reception by credit, debit card or apple pay. Ideally, we would prefer payment by card to reduce handling cash.