An email with more information regarding your stay will be sent to you five weeks before arrival, however you can complete your boat booking time by click here.
Luggage Weight Limit - MAX 15KG PER ITEM
To protect our Partners health, and to assist with safe stowage, please limit each item of luggage to 15kg.
Guests will be met on arrival and porterage arranged. It is essential that the Reception Office at Brownsea Castle is informed of your correct time of arrival in advance. Luggage will be taken from the jetty to be collected by guests from the rotunda on the first floor outside the passenger lift.
The Reception Office is situated in the main building where you will be provided with everything you require to make your stay relaxed and comfortable.
Rooms are available from 2.00pm on the day of arrival. It is sensible as soon as possible after you have arrived to read the Fire Drill notices and check for yourself the marked routes and exits to be used in case of fire.
Rooms must be vacated by 10:00am. Payment may be made by cash, debit/switch card, Partnershipcard, or cheque payable to John Lewis plc.
Our boat, Castello, makes daily scheduled trips from both Poole Quay and Sandbanks; timetables are listed below. Please be aware that Castello can only accommodate 20 people per boat time.
Your boat times will be confirmed within 7 days of completing the Boat Booking form and can then be found in the Special Requests area of your booking which can be viewed by logging in to PartnerChoice.co.uk and going to My Bookings in the Profile area.
Brownsea Boat Booking Form (opens in a new window)
All requests for car parking for guests who are due to stay at the Castle are processed by the Brownsea Castle office. Arrangements have been made at the Quay Thistle Hotel (BH15 1HD), which is located on Poole Quay opposite the Boat Haven. A daily charge of £7.50 per day/part day is payable and will be included in your bill. Please ensure you register your arrival at the Hotel by keying in your Car Registration number at the Thistle reception desk.
Parking can be pre-arranged only for those guests who are holidaying at the Castle. Day guest are welcome to park at the Thistle Hotel, but will need to pay the hourly rate at the machine in the car park after registering their arrival by 'keying-in' their car registration number.
For those guests arriving via Sandbanks (postcode BH13 7QJ) please be aware that there is no Car Park available. The roads in the area have P&D meters - cost per day is £10, which can be paid by Debit/Credit Card at the meter for your entire stay.
|Depart Brownsea Castle to Sandbanks||Depart Sandbanks to Brownsea Castle|
Link to view Poole Harbour boat location (opens in a Google Map)
|Depart Brownsea Castle to Poole||Depart Poole to Brownsea Castle|