Welcome
Thank you for your reservation, we are very pleased you have chosen to stay at Brownsea Castle and look forward to your arrival. In the meantime, we have included some useful information within these guide pages. You'll find everything you need to know about the hotel and the surrounding area. From check-in time to the room details. From great activities to the best local attractions and things to see and do. It's all here.
Planning your journey
This is where you are staying. By clicking this link it will open Google Maps and the endpoint (our address) will be filled in. You simply need to type in your starting point.
Book Your Trip Online: Easily reserve your boat tickets 30 days in advance here.
Alternatively, all our contact information is as follows:
Reception: 01202 707768
Email: brownsea.castle@johnlewis.co.uk
Address: Brownsea Castle, Brownsea Island, Poole Harbour, Dorset, BH13 7EE
A few details we'd appreciate
We should have all your details already stored in our system and you should hopefully have received our confirmation email before you arrived. If you have any dietary requirements or special requests please let us know before your arrival so we can do our best to accommodate you.
Boat timetable
Boat from Poole
Our Castello berths in the marina opposite Tesco Express, which is on the harbour front, five minutes walk from the nearest car parks. Please wait by the Brownsea Castle sign at the top of the marina ramp, where you will be met by one of our Skippers. Please do not enter the marina beforehand. https://w3w.co/free.spark.refers
Boat from Sandbanks (no luggage movement on this route)
The Sandbanks jetty is out of service until spring 2026 following a structural failure. The National Trust awaits Marine Management Organisation and planning consent before they can begin repair works.
Car parks in Poole
Poole Quay Hotel (BH15 1HD)
*Please note the Poole Quay hotel has closed, meaning our car parking arrangement with them has ended.
The car park remains operational using the 'evology' app, location code 9580.
You will need to renew your parking daily using the app.
Quay Visitors Multi Storey (BH15 1SB)
Same distance from the marina as Poole Quay Hotel
Pay by card on exit
Vehicles and their contents left in a car parking facility are at the owner's sole risk in all respects.
Luggage
You may bring as many items of baggage as you require.
Please note that, due to health & safety restrictions, NO bag should exceed cabin size proportions/ 15kg.
Arrival
Reception can be found in the main part of the castle. You will be provided with a room key and all the information you require to make your stay relaxed and comfortable. Ensuring you have an enjoyable and happy stay with us is our priority and we would ask you to read the guest guidebook and safety notices, in your room.
Check-in is from 3 pm when everything will have been prepared for you.
Departure
Check-out time is 10 am. Please leave your room key in the door to signal to Housekeeping that your room is vacated. Please leave your luggage in the luggage room where it will be collected and taken to the boat for you.
All charges will be made to your room during your stay and the final account should be settled as you leave us.
Our Partnership Hotel operates a card payment-only service. Payment should be made by credit/debit card only (no Amex).
Accessibility
If you require special assistance, please do contact our Reception ahead of your stay. We will endeavour to help in any way possible.
We welcome feedback from Partners who have stayed with us. After your departure, you’ll be sent a link below to complete an online feedback form that helps us shape our offer to new and returning guests alike.